{"id":4832,"date":"2025-05-01T13:19:42","date_gmt":"2025-05-01T05:19:42","guid":{"rendered":"https:\/\/fundtrendrecruit.com\/?post_type=awsm_job_openings&#038;p=4832"},"modified":"2025-05-01T13:19:43","modified_gmt":"2025-05-01T05:19:43","slug":"officer-policy-administration-so-o-grade","status":"publish","type":"awsm_job_openings","link":"https:\/\/fundtrendrecruit.com\/zh\/jobs-listings\/officer-policy-administration-so-o-grade\/","title":{"rendered":"Officer, Policy Administration (SO\/O Grade)"},"content":{"rendered":"<p><strong>About the Company<\/strong><\/p>\n\n\n\n<p>This position is with a leading global insurance provider<\/p>\n\n\n\n<p><strong>The Role<\/strong><\/p>\n\n\n\n<p>Our client is looking for a junior candidate in their operation team (policy administration)<\/p>\n\n\n\n<p><strong>Key Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perform servicing transactions in policy servicing functions to ensure quality delivery within target service pledge<\/li>\n\n\n\n<li>Ensure proper handling and follow up of cases within agreed turn-around-time<\/li>\n\n\n\n<li>Adhere to operating guidelines, work within their delegated authorities and meet departmental SLA targets<\/li>\n\n\n\n<li>Proactively collect feedback from clients \/ business partners to identify the area of improvement with proposed solutions<\/li>\n\n\n\n<li>Handle &amp; conduct thorough investigation for complicated cases \/ complaint cases from Customer Services Team \/ other internal departments in accordance with internal and external guidelines<\/li>\n\n\n\n<li>Support policy or operations related projects (including providing requirements &amp; testing) and ensure successful implementation<\/li>\n\n\n\n<li>Contribute to ad-hoc activities e.g. UAT related to system enhancement or production problem fixing<\/li>\n<\/ul>\n\n\n\n<p><strong>Requirements<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>University graduate with minimum 2 years\u2019 relevant experience in life insurance policy servicing.<\/li>\n\n\n\n<li>Knowledge of insurance products and operation processes<\/li>\n\n\n\n<li>Good in MS Office and Chinese Word Processing<\/li>\n\n\n\n<li>Good in both spoken and written English and Chinese<\/li>\n\n\n\n<li>Able to work independently under pressure and deal with difficult situations in a friendly manner<\/li>\n\n\n\n<li><strong>Candidate with less experience will be considered as Officer<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>Apply<\/strong><\/p>\n\n\n\n<p>To apply online, simply fill in the information on the right. Alternatively, for a confidential discussion, please contact Jeremy Wong at +852 9205 1729 or email jeremy.wong@fund-trend.com<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>About the Company This position is with a leading global insurance provider The Role Our client is looking for a junior candidate in their operation team (policy administration) Key Responsibilities Requirements Apply To apply online, simply fill in the information on the right. Alternatively, for a confidential discussion, please contact Jeremy Wong at +852 9205 [&hellip;]<\/p>\n","protected":false},"author":2,"template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-4832","awsm_job_openings","type-awsm_job_openings","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - 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