{"id":4395,"date":"2025-01-10T15:05:15","date_gmt":"2025-01-10T07:05:15","guid":{"rendered":"https:\/\/fundtrendrecruit.com\/?post_type=awsm_job_openings&p=4395"},"modified":"2025-01-17T16:15:43","modified_gmt":"2025-01-17T08:15:43","slug":"assistant-manager-customer-experience","status":"publish","type":"awsm_job_openings","link":"https:\/\/fundtrendrecruit.com\/zh\/jobs-listings\/assistant-manager-customer-experience\/","title":{"rendered":"Assistant Manager \u2013 Customer Experience"},"content":{"rendered":"

About the Company<\/strong><\/p>\n\n\n\n

This position is with a leading global insurance and asset management provider with a rich history spanning over 190 years. The company operates in over 50 countries and serving 70 million customers. Committed to diversity and inclusion, the organisation fosters a culture that celebrates uniqueness and aims to create long-term value.<\/p>\n\n\n\n

The Role<\/strong><\/p>\n\n\n\n

We are seeking an Assistant Manager to drive customer experience initiatives and manage corporate communications, ensuring brand consistency across all channels.<\/p>\n\n\n\n

Key Responsibilities:<\/strong><\/p>\n\n\n\n

    \n
  1. Customer Experience (CX)<\/strong>\n
      \n
    • Collaborate with various business units to implement initiatives that meet customer needs (e.g., UI\/UX reviews).<\/li>\n\n\n\n
    • Support the development of marketing communications to enhance customer loyalty.<\/li>\n\n\n\n
    • Analyze customer feedback to identify improvement opportunities and deliver insights to stakeholders.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • Corporate Communications<\/strong>\n
        \n
      • Assist in crafting and executing communication strategies to enhance brand reputation.<\/li>\n\n\n\n
      • Create and refine communication materials, including press releases and corporate newsletters.<\/li>\n\n\n\n
      • Support media relations and respond to inquiries to maintain a positive public image.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • Marketing Support<\/strong>\n
          \n
        • Assist in the coordination of internal and external events.<\/li>\n\n\n\n
        • Manage vendors and ensure timelines and KPIs are met within budget.<\/li>\n\n\n\n
        • Provide administrative support for the marketing team and handle ad-hoc duties as assigned.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n

          Requirements:<\/strong><\/p>\n\n\n\n

            \n
          • Bachelor\u2019s degree in Marketing, Communications, or related fields.<\/li>\n\n\n\n
          • Minimum 5 years of experience in Marketing, Research, Corporate Communications, or related roles in the financial\/insurance industry.<\/li>\n\n\n\n
          • Proficient in written and verbal communication in English and Chinese.<\/li>\n\n\n\n
          • Strong interpersonal skills with the ability to engage stakeholders at all levels.<\/li>\n\n\n\n
          • Customer-centric mindset with a dedication to high-quality deliverables.<\/li>\n<\/ul>\n\n\n\n

            Apply:<\/strong><\/p>\n\n\n\n

            To apply online, simply fill in the information on the right. Alternatively, for a confidential discussion, please contact Jeremy Wong at +852 9205 1729 or email jeremy.wong@fund-trend.com<\/p>","protected":false},"excerpt":{"rendered":"

            About the Company This position is with a leading global insurance and asset management provider with a rich history spanning over 190 years. The company operates in over 50 countries and serving 70 million customers. Committed to diversity and inclusion, the organisation fosters a culture that celebrates uniqueness and aims to create long-term value. The […]<\/p>\n","protected":false},"author":2,"template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-4395","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-insurance","job-type-full-time"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t