{"id":4394,"date":"2024-09-10T15:01:34","date_gmt":"2024-09-10T07:01:34","guid":{"rendered":"https:\/\/fundtrendrecruit.com\/?post_type=awsm_job_openings&#038;p=4394"},"modified":"2024-09-10T15:01:35","modified_gmt":"2024-09-10T07:01:35","slug":"customer-services-officer-employee-benefits","status":"publish","type":"awsm_job_openings","link":"https:\/\/fundtrendrecruit.com\/zh\/jobs-listings\/customer-services-officer-employee-benefits\/","title":{"rendered":"Customer Services Officer (Employee Benefits)"},"content":{"rendered":"<p><strong>About the Company<\/strong><\/p>\n\n\n\n<p>This position is with a leading global insurance and asset management provider with a strong presence in over 50 countries. The company is committed to being a lifetime partner to its customers by offering innovative and personalised solutions. Emphasising diversity and inclusion, the organisation fosters a culture that celebrates uniqueness and aims to create long-term value.<\/p>\n\n\n\n<p><strong>The Role<\/strong><\/p>\n\n\n\n<p>We are looking for a dedicated Officer for Customer Services in the Employee Benefits sector. This role focuses on providing high-quality services to customers and supporting management in achieving company objectives.<\/p>\n\n\n\n<p><strong>Key Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide professional advice and outstanding customer service<\/li>\n\n\n\n<li>Engage in cross-team support and ensure personal KPIs are met<\/li>\n\n\n\n<li>Collaborate with different operational teams to deliver excellent services<\/li>\n\n\n\n<li>Collect feedback from customers and team members to identify areas for improvement<\/li>\n\n\n\n<li>Support the handling of assigned ad-hoc projects<\/li>\n\n\n\n<li>Ensure all transactions comply with regulatory requirements and company guidelines<\/li>\n<\/ul>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Degree holder with a minimum of 4 years of solid experience in customer service, preferably in the employee benefits field<\/li>\n\n\n\n<li>Strong industry knowledge in employee benefit operations and systems<\/li>\n\n\n\n<li>Experience in complaint handling is an advantage<\/li>\n\n\n\n<li>Excellent telephone manner and strong interpersonal skills<\/li>\n\n\n\n<li>Good communication skills in English and Chinese (both written and spoken)<\/li>\n\n\n\n<li>Customer-driven, people-centric, and team-focused<\/li>\n\n\n\n<li>Self-motivated with the ability to work independently<\/li>\n<\/ul>\n\n\n\n<p><strong>To Apply:<\/strong><\/p>\n\n\n\n<p>To apply online, simply fill in the information on the right. Alternatively, for a confidential discussion, please contact Jeremy Wong at +852 9205 1729 or email jeremy.wong@fund-trend.com<\/p>","protected":false},"excerpt":{"rendered":"<p>About the Company This position is with a leading global insurance and asset management provider with a strong presence in over 50 countries. The company is committed to being a lifetime partner to its customers by offering innovative and personalised solutions. Emphasising diversity and inclusion, the organisation fosters a culture that celebrates uniqueness and aims [&hellip;]<\/p>\n","protected":false},"author":2,"template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-4394","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-insurance","job-type-full-time"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"About the Company This position is with a leading global insurance and asset management provider with a strong presence in over 50 countries. 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