About the Company
This opportunity is with a leading global insurance and asset management provider with a rich history of over 190 years. The company operates in over 50 countries and serving 70 million customers worldwide. Committed to diversity and inclusion, the organisation fosters a culture that celebrates uniqueness and aims to create long-term value through its diverse workforce.
The Role
We are seeking a Senior Manager or Manager to oversee the daily operations of the Policy Administration team. This role is crucial for formulating and implementing strategies that align with the company’s objectives for profitability and growth.
Key Responsibilities:
- Formulate and implement the Policy Administration strategy and development plan
- Handle complaints and resolve disputes effectively
- Develop high-quality work teams with clear accountabilities and performance expectations
- Ensure compliance with Service Level Agreements (SLAs) agreed with distributions
- Actively improve processes and efficiency using service benchmarks and analytical data
- Implement the Group compliance policy to adhere to local and Group compliance procedures
- Engage in continuing education and training opportunities
- Manage ad hoc projects as required
Requirements:
- Degree holder, preferably with insurance-related qualifications (e.g., ACII/ANZIIF)
- Minimum 10 years of experience in General Insurance, including at least 5 years in a supervisory role in policy administration
- Understanding of market forces and regulatory issues impacting the insurance industry
- Ability to relate industry benchmarks to organizational practices
- Digital mindset with the capability to initiate and implement technological changes
- Strong analytical and problem-solving skills, with excellent interpersonal and communication abilities
- Ability to multitask and work under pressure
- Proficient in both written and spoken English and Chinese
- Proficient in MS Word, Excel, and PowerPoint
To Apply:
To apply online, simply fill in the information on the right. Alternatively, for a confidential discussion, please contact Jeremy Wong at +852 9205 1729 or email jeremy.wong@fund-trend.com