About the Company
This position is with a leading global insurance provider
The Role
Our client is looking for a junior candidate in their operation team (customer service)
Key Responsibilities
- Provide professional advice and outstanding customer services and support the Management to achieve the company objectives
- Ensure the meeting of preset personal KPIs
- Cooperate with different operation teams to provide excellent services to our customers
- Collect feedback proactively from customers and team members to identify the area of improvement on our operations
- Support the handling of assigned ad-hoc projects from time to time
- Ensure the transactions are properly performed and adhere to all regulatory requirements and company’s guidelines
Requirements
- Degree holder with minimum 3 years of solid experience in customer services preferably in employee benefit business
- Industry knowledge and strengths in employee benefit operation, systems and organizations
- Experience of complaint handling in employee benefit business will be an advantage
- Excellent telephone manner with good interpersonal skills Strong
- Good communication skills in English and Chinese, both written and spoken
- Customer-Driven, People-Centric and Team-Focused
- Self-motivated and able to work independently
- Candidate with less experience will be considered as Customer Service Officer
Apply
To apply online, simply fill in the information on the right. Alternatively, for a confidential discussion, please contact Jeremy Wong at +852 9205 1729 or email jeremy.wong@fund-trend.com